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Did You Know...
 CUPs five Urgent Care Centers are open extended hours to serve your urgent medical needs.  They are listed under Find A Doctor/Facilities on your Member Home page.
  Getting My Medicine
CUP has a list of approved drugs that is their "drug formulary". Your health care provider should prescribe drugs to you from this list.

CUP has contracts with certain pharmacies.  [ View Pharmacy List ] You must use one of these pharmacies.

Some drugs will require approval from CUP. Your health care provider will need to send this request before these drugs can be prescribed to you. Call Member Services at 1-800-315-7862 or 360-891-1520 with any questions

Tips for Filling Prescriptions:

  • Deal Directly with your Pharmacy
CUP has contracts with certain pharmacies. [ View Pharmacy List ] You must use one of these pharmacies. Call your pharmacy for refills. This is a service they provide for you. Have your bottle (or box) on hand. If you don't have this, be sure you know the name of the medication, and if possible, the dose and directions. When refills have run out, or if your prescription does not specify refills, your pharmacy will call your provider's office. Your chart will be reviewed and your health care provider will decide what best meets your health care needs. This will take time, so call ahead at least two days before you run out of medicine.

  • Anticipate your Medication Needs
    • Review all your medications with your current health care provider at each visit. Make sure you have enough medication to last until your next scheduled appointment.
    • Even if your prescription is over a year old, you should call your pharmacy to have it refilled. The pharmacy will call your health care provider to obtain authorization for refill.
    • For more rapid service, call your pharmacy early in the day. Don't wait until afternoon.
    • Refills of routine medications may take up to 3 days to process, if the pharmacy has to call your health care provider. Please allow adequate time for your refills to be processed.
    • Refills on weekends, holidays or after 4 pm may take longer.
  • Special Refill Requests
All narcotics, non-narcotic pain relievers and anti-anxiety medications and mood elevating drugs are regulated by state and federal laws. They must be refilled by the prescribing health care provider during regular office hours. Some drugs will require approval from CUP. Your health care provider will need to send this request to CUP before these drugs can be prescribed to you.

Call Member Services at 1-800-315-7862 or 360-891-1520 with any questions.