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Grievance and Appeal Process
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CUP providers want to give you the best health care they can. There are times when
you may not be happy with your service. There are times when CUP may deny you or
your doctor’s request for a service or payment for a claim. The grievance process
is a way for you to tell us about your concerns. The appeal process is a way for
you or your doctor to ask
CUP to review the denial of a service or a claim for payment.
Plan information on how to file an appeal:
or
File an Appeal online
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