• Health programs including asthma, depression and heart disease
• Education about well child exams and immunizations for children
• Information about how to quit smoking
• Reduced co-pays for asthma controller medications for Basic Health members
• Expanded pharmacy service
• Primary care doctors and specialists added to our network

CAHPS Survey

Each year, CUP checks to see how well our plan has met the goals of the QI program. That is why you will occasionally receive a survey from CUP. One of these surveys is called CAHPS® (Consumer Assessment of Health Plans Survey).  This survey asks about the care you or your child received from health care providers such as getting care quickly.  The CAHPS survey is important because your answers help CUP improve our services.

HEDIS®

Every year CUP reports HEDIS® (Health Employer Data Information Set) measures to the State of Washington. HEDIS® tells CUP how many of our members are receiving care that meets national standards. Many of the measures focus on preventive care, such as shots and breast exams. Other measures look at specific care for chronic illnesses, such as asthma or diabetes.

Clinical Practice Guidelines

Clinical Practice Guidelines help our providers better manage your health care. A clinical practice guideline is a document that helps health care providers and patients make decisions about screening, prevention, or treatment of a specific health condition. But they do not replace your provider’s advice and instructions and they are not meant for all patients. Clinical Practice Guidelines are written to:

• improve the quality of care
• improve the appropriateness of care
• improve cost-effectiveness
• serve as educational tools