Getting Medicine

Below is the link to CUP's Formulary for Healthy Options and Basic Health members. Some drugs will require approval from CUP. Your health care provider will need to send this request before these drugs can be prescribed to you. Call Member Services at 1-800-315-7862 or 360-891-1520 with any questions

Tips for Filling Prescriptions

Deal Directly with your Pharmacy

• CUP has contracts with multiple pharmacies throughout our area.  You must use one of these pharmacies. Call your pharmacy for refills. This is a service they provide for you. Have your bottle (or box) on hand. If you don't have this, be sure you know the name of the medication, and if possible, the dose and directions. When refills have run out, or if your prescription does not specify refills, your pharmacy will call your provider's office. Your chart will be reviewed and your health care provider will decide what best meets your health care needs. This will take time, so call ahead at least two days before you run out of medicine.
• PHARMACY DIRECTORY

Anticipate your Medication Needs

• Review all your medications with your current health care provider at each visit. Make sure you have enough medication to last until your next scheduled appointment.
• Even if your prescription is over a year old, you should call your pharmacy to have it refilled. The pharmacy will call your health care provider to obtain authorization for refill.
• For more rapid service, call your pharmacy early in the day. Don't wait until afternoon.
• Refills of routine medications may take up to 3 days to process, if the pharmacy has to call your health care provider. Please allow adequate time for your refills to be processed.
• Refills on weekends, holidays or after 4 pm may take longer.

Special Refill Requests

• All narcotics, non-narcotic pain relievers, anti-anxiety medications and mood elevating drugs are regulated by state and federal laws. They must be refilled by the prescribing health care provider during regular office hours. Some drugs will require approval from CUP. Your health care provider will need to send this request to CUP before these drugs can be prescribed to you.

Getting Rid of Old or Unwanted Medications

• Do you live in Clark County and have unwanted or old medications that you want to safely get rid of?  Please click here to see how to get rid of old medications that are out of date or medications that you no longer need.

Please call Member Services at 1-800-315-7862 or 360-891-1520 with any questions.