By law Columbia United Providers (CUP) must protect the privacy of its members personal health information.  We may not use or give out your information for any purpose other than as permitted or required by law.  This page tells you some of the ways we may use and give out ("disclose") your health information.  A full Notice of Privacy Practices is sent to all new CUP members and is available from us by request.

We may disclose your health information to:

• You or someone who has a legal right to act in your behalf,
• Approve treatment your doctor requests for you,
• Pay your doctor,
• Tell you if a service is covered under your health plan, to provide customer service, make sure you get quality health care, and help with any complaints you may have about your health care and/or  service.

We are required to give out your health information for:

• Public health reasons (such as reporting disease outbreaks),
• Government health care oversight activities (such as fraud and abuse investigations),
• Legal actions (such as a subpoena or other court order),
• Law enforcement purposes (such as to locate a missing person), and
• Medical examiners or funeral directors (to enable them to carry out their activities).

By law you have a right to see and request a copy of your health information.  You also have a right to:

• Have your information corrected if you believe it is wrong, or information is missing.  If we disagree with you, you have a right to have a statement of your concerns added to your information,
• Request that CUP restrict the disclosure of your health information to persons involved in your health care or to family members,
• Get a listing of individuals or organizations to which we have released your information, and
• Ask us to communicate with you in a different manner or at a different place for confidential reasons.

To view CUP's entire Notice of Privacy Practices click here.

If you believe we have violated your privacy rights as set out in this notice, you may contact our Privacy Officer at the following address:

Columbia United Providers
Attn: Privacy Complaints
19120 SE 34th Street, Suite 201
Vancouver, WA  98683

You may also file a complaint with the Department of Health & Human Services/Office for Civil Rights on the web at Office of Civil Rights & Privacy 

For more information on filing a complaint or exercising your privacy rights, call CUP's Member Services Team Monday - Friday 8am to 5pm at:

Toll Free: (800) 315-7862
Phone: (360) 891-1520
TTY Relay: 7-1-1