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Welcome to the Provider Information area at CUP. We take pride in developing effective
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ProviderOne
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Updated 7/19/2010
NOTE: ProviderOne will be down for maintenance on Sunday 7/18 and on Sunday 8/15 from 5 a.m. to 3 p.m. PST.
During maintenance, eligibility inquiries via the website will NOT be available until after 3 p.m. Eligibility inquiries through the automated telephone system 1-800-562-3022; a Medicaid Eligibility Vendor; or Services Card swipe card reader will be available EXCEPT between 10 a.m. to no later than 2 p.m.
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A NEW E-MAIL LIST FOR MEDICAID PROVIDERS The Department of Social and Health Services has streamlined e-mail distribution lists for providers. The new lists allow you to select the categories of provider messages you want to see. It will be a major source of Medicaid information in the future, including updates on rate changes, billing tips, program details and other issues of provider concern. It's easy to sign up. Just visit the site:https://fortress.wa.gov/dshs/hrsalistsrvsignup/
PROVIDERONE WEBINARS AVAILABLE THIS WEEK There is plenty of room in the upcoming ProviderOne webinars. To sign up, just click on the appropriate link below.
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Adjusting Claims in ProviderOne. Learn how and when to adjust/void claims within the new ProviderOne payment system. Wednesday, June 23, 9:30 - 10:30 a.m. PDT. Register now at https://www2.gotomeeting.com/register/423946027
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How to Navigate the Interactive Voice Response (IVR) System. Learn how to access the IVR telephone system, understand some of the features available and tips on how to make using the IVR easier for you.
Thursday, June 24, 2010, 9 - 10 am PDT. Register now at https://www2.gotomeeting.com/register/187138019
For more information, including accompanying PowerPoint presentations and recordings of past webinars, visit the training page: http://hrsa.dshs.wa.gov/providerone/Provider%20Training.htm
The newest ProviderOne ready enrollment form (DSHS Form 13-862) for general use. This form is available for downloading from the following website: http://www.dshs.wa.gov/msa/forms/eforms.html. Previous versions (DSHS Form 13-664G) will not be accepted for processing changes by the HRSA Customer Service Staff after 06/01/2010.
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For now, CUP will not be rejecting claims submitted without the taxonomy code. We do, however, encourage our providers to send the taxonomy if you have one or to begin the process of obtaining the appropriate taxonomy code. |
ProviderOne Updates: The Provider One Go-Live date is now scheduled for May 9th, 2010.
For more information, go to:
Questions about ProviderOne? Call the ProviderOne Help Desk at (800) 562-3022 ext. 19583, or e-mail providerone@dshs.wa.gov.
DON'T LET TAXONOMY KEEP YOU FROM BEING PAID AT GO-LIVE. The overwhelming reason claims deny in the ProviderOne testing environment is because the claims are missing the necessary taxonomy number for the billing or servicing provider. Or, the taxonomy being used is not associated to the provider's information file in ProviderOne. For now, CUP will not be rejecting claims submitted without the taxonomy code; we do, however, encourage our providers to send the taxonomy if you have one or to begin the process of obtaining the appropriate taxonomy code.
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