• A $50 gift certificate for pre-natal care
• Health programs including asthma, diabetes, depression, women’s health and cardiovascular disease
• Education about well child exams and immunizations for children
• Information about how to get quit smoking
• Reduced co-pays ($10) for asthma controller medications for Basic Health members
• Expanded pharmacy service
• Primary care doctors and specialists added to our network

CAHPS Survey

Each year, CUP checks to see how well our plan has met the goals of the QI program. One of these surveys is called CAHPS® (Consumer Assessment of Health Plans Survey). This survey asks about the care members and their children received from CUP such as customer service and getting care quickly.

HEDIS®

Every year CUP reports HEDIS® measures to the State of Washington. HEDIS® tells CUP how many of our members are receiving care that meets national standards. Many of the measures focus on preventive care, such as shots and breast exams. Other measures look at specific care for chronic illnesses, such as asthma or diabetes.

Clinical Practice Guidelines

Clinical Practice Guidelines help our providers better manage our members’ health care. A clinical practice guideline is a document that helps health care professionals and patients make decisions about screening, prevention, or treatment of a specific health condition. But they do not replace a provider’s advice and instructions and they are not meant for all patients.

Clinical Practice Guidelines are written to:

• improve the quality of care
• improve the appropriateness of care
• improve cost-effectiveness
• serve as educational tools